FAQ's

1. What is Affiné Atelier?
Affiné Atelier is a luxury watch brand blending timeless elegance, precision craftsmanship, and refined design. Our timepieces are created for those who appreciate sophistication in every detail.

2. Are Affiné Atelier watches authentic and high-quality?
Absolutely. Each watch is crafted with premium materials and reliable movements, ensuring both exceptional quality and enduring style.

3. Do your watches come with a warranty?
Yes. All Affiné Atelier products include a 12-month limited warranty covering manufacturing defects in materials and workmanship. Damage from misuse, accidents, or unauthorized repairs is not covered.

4. Can I return or exchange my watch?
We offer exchanges and returns only—no refunds. Watches must be in their original, unused condition. Any damage, alterations, or signs of wear will void eligibility. Please handle your watch with care.

5. How should I care for my watch?

• Avoid extreme temperatures and harsh chemicals.

• Keep away from magnets to maintain movement accuracy.

• Gently clean with a soft cloth and store in the original box when not in use.

6. Are your watches water-resistant?
Yes. Water resistance varies by model. Please check the specific product details before exposing your watch to water.

7. Do you ship internationally?
Yes. We ship worldwide. Delivery times and costs vary depending on your location.

8. How can I contact customer support?
Reach us at affinewatches@gmail.com

or via the contact form on our website. Our team aims to respond within 48 hours.